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Testimonials

Hear what our customers have to say about us!

 

August 5, 2014
Just a note to report we have received this order - and are VERY pleased with the kick plates!

July 29, 2014
Thanks for all the help, they were very easy to install. I just ordered the second set.

July 24, 2014
my name is Tim I want to thank you for taking care of my situation.I received my part yesterday (wi1510L)
thanks again
Tim

July 16, 2014
Got! Installed! Works perfect. It was a good experience buying from Robert Brooke.
Thank you.
Marty

July 11, 2014
I figured it out! I wouldn't have without you Guys though !! Thanks a million! I appreciate your help.
Sincerely,
Joe

July 2, 2014
Just wanted to say we got the parts that we ordered and to say Thank You for the Great service. Helps us get our customer up and going again.

Thanks Marcus

July 2, 2014
Once again, your company helps me! I am loving dealing with you. Always prompt with replies and super helpful!
Steven

July 1, 2014
thanks, you people have been more than generous in your dealings, everyone very cooperative and we finally got right product.
Thanks again, Charles

June 29, 2014
Got it, installed it, LOVE IT!
Valerie

June 26, 2014
Many thanks for your help. You make complicated stuff easy. It’s a pleasure.
Judy R.

June 18, 2014
Product received in 2 days excellent and I got the right one this time!
Thank you
Allison

June 5, 2014
HELLO GREG,

PACKAGE ARRIVED TODAY AND FIRST WINDOW IS WORKING.

THANKS, ART

May 17, 2014
I received the order friday and installed it 10 minutes later all is well good service thank you
Jay

May 5, 2014
Just sending a pic of installed screens and loving it all parts were there no missing pieces your system was easy to work with and we are building more bathrooms and will be ordering more !!!!!
thank you
Mario

April 30, 2014
It was only a small job...2 steps in our entry-way...but your treads worked perfectly. Thanks.
Brian

April 26, 2014
The new kick plates are on my front doors I just love them; the custom size was perfect and the adhesive backing was a great choice. They were packed well for the shipping; thank you all so much, I am very pleased with the product and the service.

March 22, 2014
Your website made it very easy for me to know that the parts I ordered (order 70002865) were what I needed
Everything came quickly and fit perfectly
Lisa

March 11, 2014
Works perfectly. Kim, you were patient with me . Thanks. That is customer service like it should be.
Claudia

February 24, 2014
Thats perfect i want to buy it,fyi you guys are way smarter than the grainger ppl
William

January 21, 2014
I neglected to give Dominic a thumbs-up before I closed our chat.  He helped me with all the info I needed to get the right keys on order.  That chat is a really neat feature on your sales site, I like it!  Thanks again – Lesa

November 19, 2013
Thank you very much
I received the door stops Monday and they will work great for my needs...
Thank you again for your help.
Ben

November 14, 2013
Today I had the pleasure to speak with Dominic with your on-line chat feature.
I have to tell you...Dominic provided me with such exceptional customer service!!  I'm a District Sales Manager for a Fortune 500 company and rarely my people are this excellent!! So THANK YOU! It's the people who make your company successful !! Everyone has a product! So thank you for choosing quality professionals!!
Have a Great Day
Jeanine

November 13, 2013
THANK YOU Sir so very much...
I am retired and on a fixed income and need to watch every penny...
Ben

November 11, 2013
Great! Thanks again. You made this so much easier. Please get this message to the powers that be. Having you identify these parts this way is incredibly help full and makes it easy to buy repair parts through your site.
Sincerely
Ken

October 31, 2013
This is just a brief testimonial of the excellent service I have received from your Customer Service Associate.
I am Canadian and was desperately in need of an Entrygard Dual Arm Operator. Greg was my first and only
 contact at your company via e-mail. Being unfamiliar with these parts "he took me by the hand" so to speak
 and led me to the correct item. I ordered on-line and the item arrived in excellent condition and was installed
 last weekend. My sister-in-law was quite impressed with the service and can now open and close her window
with ease.  I am a former Customer Service Supervisor and I must say Greg's handling of this order was as excellent as I have
witnessed in my supervisory position. Keep up the good work Greg , you have made your company proud and your
excellent service will always be remembered.
Thanks,
Errol

October 7, 2013
Thank u for sending me email confirmation. And for all your help for my mistakes.  Thanks again.
Danny

October 2, 2013
THANK YOU!
I was extremely shocked and pleased at the speed of your response to our inquiry!
IMPRESSIVE!
Denise

September 26, 2013
Thank you so much for your kindness and professionalism, I have a lot of windows and if I ever need another part, I know who I can turn to and count on! Thanks again Robert Brooke & Assoc.         
Dan

September 23, 2013
Got the latch and it worked perfect. Thank you for your help!
Christopher

August 30, 2013
Thanks everybody treads worked out great! !!
Don

August 29, 2013
Aloha Greg got the hardware today awesome!  It fit like a glove really appreciate the GREAT service more than you know again mahalo.
Jamie

August 24, 2013
Got part today; installed it; works fine; thanks for great service.

Bruce B.

August 23, 2013
Thank you for your prompt response.  I will recommend your service to our building manager.
--Theodore

August 15, 2013
Greg, got the part. Thanks  Exactly what i needed.  another thing off my list. thanks again.
John

August 6, 2013
Thank you again, you guys are great.
  Order # 700001463 placed!
Thanks.

Dan.

July 26, 2013
Thank you for the excellent service. Ordered operators 7-23-13 arrived 7-25-13 installed same day ,working great. Very satisfied with your handling of my order.
Jesse

July 19, 2013
Thank you go the quick response! I will go ahead and place this order online. I appreciate your help.
Have a great weekend!
Jessica

July 1, 2013
Bravo to you Sir Greg … you Sir are great customer service … thanks for that

June 30, 2013

The awning window operator arrived promptly, installed easily, and now our window operates perfectly again.
Many Thanks,

Karl , AIA

June 27, 2013
I ended up having to order some other locksmith supplies from one of my normal suppliers and they had the rebuild kit so I just included that with my order to help save on freight costs.  I do, however, appreciate the time that you took with me and I will definitely remember you for future jobs.  I have only been in the business for a couple of years now and am getting more jobs as time goes on so I,m sure I will be needing your parts and assistance in the future. Freight is always an area that I am trying to keep as low as possible because it,s just ridiculous what some suppliers have charged me in the past - not that you would have but  it was a situation where I could save $ 10.00.  Thanks so much and the job turned out with another happy customer - JOHN

June 6, 2013
I appreciate the follow through on my order change.
Dick

June 5, 2013
I just put the window back together.  Not bad for an 80 year old widow!!!  Many thanks again for all your help. 
Marie

April 15, 2013
Thanks! I just ordered it. I created an account, so hopefully, when I need another one, I'll be able to see my order history.
You guys are the best!
Heidi

April 3, 2013
You remain my hero just installed the window latch and it works perfectly!  The one you set with the keeper is the one that fit - the one marked Acorn didn't.  So I owe you for the one you sent that worked and would like to return the one that didn't .  Also I would like to send a letter to your boss and tell him/her what wonderful customer service you provided. 

I thank you for all your assistance - just let me know what I owe you and I will drop that in the mail - many thanks!

March 27, 2013
wow, .... such a good surprise. Thank you so much for putting all of them together to ship.  Enjoy doing business with you. Definitely, you are the best. 
Jessica

March 18, 2013
Thanks again Greg. We picked the stair treads up in North Dakota on saturday and installed them on Sunday.
Frank

March 16, 2013
This is to bring to your attention that Greg has been the best of help ! He turned a bad situation (,trying to fix these old lockers of ours ) into a pleasure. I sent him very bad photos and he got right back to me with ALL the parts I needed to fix the lockers !!  I wished all the companys I deal with had employees like him !!  You have a very happy custumer !!  Thank You !  James W.
Maintenance

March 11, 2013

Thank you so much you have been a great help!! You have a very happy custumer on this end !!!
Jim

March 7, 2013
Thank you so much for making an exception for us and deciding to send the brackets overnight. It has again proven what a responsible vendor  Robert Brooke & Associates is, and highlights what an outstanding asset you are to them. Your fast response to this issue has allowed us to maintain our schedule of completion set for this Friday 3/8/13.

I  appreciate all you have done on this and the other projects we have on worked together.  Without your input and direct help this project could not have been completed.  The highest level of quality of finished product  starts with highest quality vendors.

You can count on us for many future orders. We’re all looking forward to a long and satisfying relationship.   

Sincerely,
Joe

February 28,2013
Thank you so much for the timely reply.    You will receive a purchase order from us via fax or email in the next few days.
Richard.

February 19, 2013
Once again....thank you! I appreciate your assistance and service!
 Judy

January 31, 2013
Your the best!
Rabbi
Facilities Administrator
Suffern, Ny

December 19, 2012
I just want to thank you for the great service I received.  After a lot of searching for the items I needed, I hoped to make my purchase through RBA because of your return policy.  I was a little unsure if I was purchasing the correct replacement parts and nearly every other site had a restocking fee for returns.  The item part fits my three windows perfectly and delivery was prompt.  Thank you again.  I hope all is well in Michigan.
Heather

December 5, 2012
Thanks.  Restoring and re-equipping a battleship is no simple task. This is a tiny but still important detail in that process.
Barry
USS Iowa

November 27, 2012
Thank-you so very much for taking the time to put up with my inexperience. The part numbers of the 2 possible sizes are KPSR75 and KPSR81 and any help what-so-ever is greatly appreciated and needed! I have made your web site a "favorite" on my computer for future reference.
Keith
Cambridge, MN

November 1, 2012
Great product and hardware!  Received in great condition and all parts accounted for. Superior to existing partitions, color match is spot on!
Thanks for your efforts!
Dan  / MISSOULA, MT.

November 1, 2012
WOW!!  What fast and efficient service as well as customer service!!
Thank you so much!!
Kathleen

October 25, 2012
Hi Greg,
Thanks for your assistance.  We use your catalog and web site for those hard-to-find items, and everyone is always professional, and helpful.
Thanks Again,
Bill

October 3, 2012
Just want to say "thank you" for your help.  I've spent two hours searching the web for a bathroom stall latch and after talking to 2 companies who were very little help, came across your site.  it was easy to read and locate what I was looking for. The lady who answered the phone was friendly and immediately put me in touch with Jamey, who was extremely helpful and the first person I'd talked to that knew something about the product, what worked together, and helped me navigate through the site to what I was looking for.  Will use you again.  Thanks and God bless your day!

September 25, 2012
I just wanted to thank you for your very quick service in sending me a pair of window hinges to Vancouver, Canada.  I had looked everywhere here for them to no avail, so it was fantastic to find them on your website, and then the order and delivery process was flawless.  Thanks!
Gary

September 19, 2012
I am glad I found you guys, the order came as expected, I am upgrading /replacing broken hardware in my church restrooms built about 15 years ago, I took dimensions and got on your site and wala, I found what I was looking for and a good price.
Thank you
Milan

September 5, 2012
thank you very much.  that is exactly the right one.
God Bless, and have a great day
Brian

August 8, 2012
great part fast shipping,
thank you
Gary

July 25, 2012
I am writing to thank you once again for your wonderful help. The window part you sent worked perfectly, so you can add the Truth 31706 to your catalog with confidence. Thanks again for going the extra mile!

Sincerely, 
Susan

July 10, 2012
Thank you for getting back to me about the sash locks so fast. I ordered (6) of them.
My client is very impressed with me as I am with you guys. Great service!
Thanks again. 
Dennis

July 2, 2012
The part you sent was exactly what I needed. It just arrived and I've already installed it. \
Thanks for your help!
David.

June 27, 2012
Thank you so much for all of your help in finding the replacement hinge for my window.  It arrived this morning and my window is back where it belongs!!  I am truly impressed with the customer service that I received!
Sincerely,
Julia
New Albany, OH

June 26, 2012
I just wanted to take a moment to thank Greg for his excellent service.  My order was very small, a simple part for a door handle but he treated me like I was just as important as a million dollar order.  As a business owner myself I really appreciate an employee that works so hard to have great customer service - he was a fantastic representative for RBA.
Regards,
Andrea

June 13, 2012
Great service, correct parts, fast delivery
Thanks,
Jeff W.

June 8, 2012
Thanks for your help.  I just ordered the part and, hopefully, I should have it next week since you indicated the part was in stock.  This will keep my client (Bed Bath & Beyond) happy.
Your response (i.e., sending the PDF file with specs) was spot-on and timely.  You were almost my last resort in a two week-long search for this part.  You can't believe how many sites I have visited and how many phone calls I've made.  Dealing with you and your company only took a few minutes and I had the order processed and en route to California.I applaud you for being so helpful.  Rest assured I've added Robert Brook & Associates to my permanent database of companies I'll contact in the future if I have a need for similar parts.
Thanks again,

Jeff

May 31, 2012
Just wanted to thank you for the window cranks.  They work great and installed easy. I apprecitate your help.
Best Rgards,
Frank

May 26, 2012
Excellent job.  I received my package this afternoon and within an hour had all three windows open and closed.
Wonderful doing buisness with you. If I should every need any window item I will look to your site first.
thanks again
Mike and Kelly

May 24, 2012
Thank you verymuch for all of the help gettng the right arms with the steel roller guide instead of the nylon.  The new arems are installed and the windows are now opening once again.
Greg